Orders that have already been placed but have not yet shipped can be cancelled at any time by emailing email@example.com. Please include your order number in the subject line.
The easiest way to process an exchange for an item that has already shipped is to return the incorrect item for a refund and make a separate purchase for the replacement.
If the address provided to us is invalid or inaccurate, it will be returned to us by the shipper. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our store. Once returned, if a corrected address has been received, we will re-ship the order. If no correction has been received, the order will be refunded.
We would love to hear from you whether you are an artisan or know of an artisan that we should check out. We are currently focused more on expanding our own creative lines but are always excited to find out about new products! Email us at firstname.lastname@example.org with your company name, website, and product photos.